Background
A central theme of contemporary operations management is focus on the customer. This is commonly understood to mean that if a company does focus on its customers and if it is able to consistently deliver what the customer wants in a cost-effective manner, then the company should be successful. The hard part is to be able to truly understand what the customer wants. Translating what the customer wants into a deliverable product (meaning some combination of goods and services) and designing a set of processes that will consistently deliver the product in a cost- effective manner are every bit as difficult. Connecting the management of these products and processes to obtain desired business outcomes of the organization is a further challenge (Jacobs & Chase, 2019).
The Setting
Smith’s Pharmacy is a local drug store that offers delivery services when customers place an order that exceeds $50. They are currently having difficulty competing with chain pharmacies and customers have indicated that they would shop with Smith’s Pharmacy more frequently if the pharmacy provided deliveryservices without a minimum purchase requirement.

Questions
1. Make a list of pharmacy delivery attributes that are important to you as a customer.
2. Make a list of pharmacy delivery process design requirements. Associate with each
requirement ameasure that would ensure that the process meets the requirement.
3. Design a process for pharmacy delivery in terms of the five elements of a service package.
• Supporting Facility
• Facilitating Goods
• Information
• Explicit Services
• Implicit Services
4. Show the pharmacy delivery process in the format of a flow chart.

Answers

Answer 1

Designing an effective pharmacy delivery process requires considering the customer's needs and expectations, ensuring efficient and accurate order processing, and providing reliable and convenient delivery services.

As a customer, there are several attributes that may be important to you when it comes to pharmacy delivery:

1. Timeliness: You may value prompt and timely delivery of your medications, especially if they are essential for your health.

2. Reliability: It is important to receive the correct medications and dosages, without any errors or mix-ups.

3. Safety: You want your medications to be packaged securely and delivered safely, ensuring that they are not damaged or tampered with during transportation.

4. Convenience: Having flexible delivery options, such as choosing a specific time slot or delivery location, can make the process more convenient for you.

5. Communication: It is beneficial to receive updates and notifications about the status of your delivery, so you can plan accordingly.

In terms of pharmacy delivery process design requirements, some important factors to consider are:

1. Efficient order processing: The pharmacy should have a streamlined system for receiving and processing orders to minimize delays and errors.

2. Effective inventory management: The pharmacy needs to have accurate and up-to-date information on the availability of medications to ensure that they can fulfill orders promptly.

3. Robust packaging: The pharmacy should use appropriate packaging materials to protect the medications during transportation, ensuring they remain in good condition.

4. Reliable transportation: The pharmacy should have reliable delivery vehicles and trained drivers to ensure that the medications are delivered on time and safely.

To design a pharmacy delivery process using the five elements of a service package, you can consider the following:

1. Supporting Facility: This includes the physical infrastructure required for the delivery process, such as a designated area for packaging and organizing the orders.

2. Facilitating Goods: These are the tangible items that support the delivery process, such as packaging materials, labels, and tracking devices.

3. Information: This involves providing customers with accurate and timely information about their orders, such as order confirmation, tracking updates, and estimated delivery times.

4. Explicit Services: These are the specific services provided to customers during the delivery process, such as doorstep delivery, signature confirmation, or the option to reschedule deliveries.

5. Implicit Services: These are the intangible aspects of the delivery process that contribute to customer satisfaction, such as friendly and professional communication, proactive problem-solving, and personalized interactions.

Lastly, to show the pharmacy delivery process in the format of a flow chart, you can use symbols and arrows to represent each step of the process, starting from order placement to final delivery. Each step should be clearly labeled and connected to the next step in a logical sequence.
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Related Questions

A social media audit would typically not include: A) an itemized list of current social media networks and their activity rates
B) follower counts per social network
C) information about what your competitors are doing
D) KPIs, goals and objectives for the coming year

Answers

The correct option is D) KPIs, goals, and objectives for the coming year. A social media audit would typically not include KPIs, goals, and objectives for the coming year.

A social media audit is a comprehensive assessment of a company's social media presence and performance. It involves evaluating various aspects of social media activity to gain insights and make informed decisions. While options A, B, and C are commonly included in a social media audit, option D is not typically part of the audit process. KPIs (Key Performance Indicators), goals, and objectives for the coming year are strategic planning elements that guide the social media strategy and execution, but they are not assessed during an audit.

A social media audit primarily focuses on evaluating the current state of a company's social media presence, analyzing engagement metrics, assessing the effectiveness of content, reviewing follower counts and activity rates on various social media networks, and gathering insights about the competition. The audit helps identify strengths, weaknesses, opportunities, and areas for improvement in the social media strategy. The findings from the audit can then inform the development of future KPIs, goals, and objectives for the social media strategy in the coming year.

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please hurry!! Review each of the investment opportunities provided by Earll Investments and Pima Financial Trading. In at least two to three paragraphs, write an analysis of these opportunities that answers the following questions. What are the true risks of each investment, and do the companies accurately describe these risks? What are the potential returns of each investment, and do the companies accurately describe these returns? Based on the evidence available to you, which investment opportunity is more likely to be fraudulent? please be original

Answers

Answer:

Pima Financial

Explanation:

Pima Fiancial Trading is the best investment because they do not claim, unlike Earll Investments, that a high reward is always available with little risk. This is nearly never the case because the higher the risk the higher the reward. Pima Financial Trading's graph rises steadily while Earll's fluctuates heavily. So Pima Financial is the best choice.

Looking at the given question, one can analyse that Pima Financial Trading is best because they do not offer high reward with little risk.

What is investment opportunity?

Investment opportunity refers to tangible and intangible offerings that are given, sold or traded in order to earn profit or appreciation.

Thus, we can see that Pima Financial Trading has a steady rise in their trading graph.

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Explain the word taxation.​

Answers

Taxation is the practice of a government collecting money from its citizens to pay for public services, taxation is practice of collecting taxes (money) from citizens based on their earnings and property

little kona is a small coffee company that is considering entering a market dominated by big brew. each company's

Answers

Little Kona is a small coffee company that is considering entering a market dominated by Big Brew. Each company has its own strengths and weaknesses, and the decision to enter such a market requires careful analysis.


Big Brew has a significant advantage in terms of brand recognition, distribution channels, and economies of scale. They have already established themselves as the leading player in the market, and they have the resources to invest in marketing, research and development, and other activities that can help them maintain their dominant position.

On the other hand, Little Kona has the advantage of being a small, nimble, and innovative company. They can respond quickly to changing market trends and customer preferences, and they can offer a more personalized and authentic experience to their customers.

To succeed in this market, Little Kona will need to develop a clear and compelling value proposition that differentiates them from Big Brew. They will also need to invest in marketing and branding to build awareness and credibility among consumers.

In conclusion, entering a market dominated by a big player like Big Brew is a challenging proposition for a small company like Little Kona. However, by focusing on their strengths and developing a clear strategy, they can carve out a niche and compete effectively. Success in this market will require a combination of innovation, agility, and perseverance

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What is another term for liability?
A. asset
B. notes
C. debt
D. accounts

Answers

Answer:

Another term for liability is debt, because both of these terms are accountable for money charges and assist needed :3

Explanation:

:3

Teagan wants to buy a new refrigerator. The refrigerator costs $1650. Teagan decides to finance the refrigerator for 24 months at an APR of 12.5%. Determine Teagan's monthly payment. Round your answer to the nearest cent, if necessary. Formulas

Answers

Answer:

$78.06

Explanation:

For computing the monthly payment we need to apply the PMT formula i.e. to be shown in the attachment below:

Given that,  

Present value = $1,650

Future value or Face value = $0

RATE = 12.5% ÷ 12 = 1.0416%

NPER = 24 months

The formula is shown below:  

= PMT(RATE;NPER;-PV;FV;type)  

The present value come in negative  

So, after applying the above formula, the monthly payment is $78.06

Teagan wants to buy a new refrigerator. The refrigerator costs $1650. Teagan decides to finance the refrigerator

Which person used a cost-saving strategy when deciding how to spend their money?

a. when selecting a new tablet, Rosita carefully read about the features of each model.

b. when purchasing a new jacket, Thao chose the one that was manufactured locally.

c. when choosing which coffee to buy, Ivan chose the brand with the "fair trade" label.

d. when buying a used dirt bike, Fabian negotiated with the seller to get a better deal.

will give brainliest!

Answers

d. when buying a used dirt bike, Fabian negotiated with the seller to get a better deal.
(cost-saving)

The person who used a cost-saving strategy when deciding how to spend their money is the Fabian who negociated with the seller to buy a used dirt bike to get a better deal.

What is cost-saving stategy?

The strategy in which we analysis the basic requirements which are necessary and on which minimum cost can be made in a business

What is a dirt bike?

The bikes which are generally used in dirts to have races or to have friction with the roads with dirts.

Hence, option D is the correct answer

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A low cost, efficient way for companies to connect with specific groups and inform them of corporate social responsibility efforts is:.

Answers

Information can be shared using various methods, at a low cost, efficient way for companies to connect with specific groups and inform them of corporate social responsibility using social media.

What is social media?

Social media is a  technology that is computer-based that allows the sharing of ideas, views, and information.

It helps build virtual networks.

Therefore, at a low cost, efficient way for companies to connect with specific groups and inform them of corporate social responsibility using social media.

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Choose three keywords or phrases that you could use to locate useful information about the topic of your project. Brainlest

Answers

Answer:below

Explanation: Subject headings. In various databases, subject headings are assigned to publications.

Fillers.

Combining search terms.

AND.

Nesting terms.

Phrase searching.

Proximity operators (NEAR, NEXT, ADJ) .

Truncating words.  if its business type the word and type the word of the topic sentence  

The maximum percentage of market potential that an individual firm can expect to obtain for a specific product is


Answers

Answer:

Company sales potential

Explanation:

Hope this helped you! Please brainliest if possible! :D

A credit card holder has an outstanding balance on four different credit cards. which method of paying off the credit card will save the most money? a. snowballing payments according to the highest interest rate b. snowballing payments according to the lowest balance c. making fixed payments each month d. paying the minimum balance each month

Answers

The method of paying off the credit card that will save the most money is snowballing payments according to the highest interest rate.

This method involves making the minimum payments on all credit cards except the one with the highest interest rate, on which the debtor will make the largest payment possible. Once the card with the highest interest rate is paid off, the debtor moves on to the next card with the highest interest rate and so on until all the cards are paid off. This method saves the most money because it reduces the amount of interest that accrues over time.

In contrast, snowballing payments according to the lowest balance (option b) may provide a psychological boost by quickly eliminating a debt, but it may not save as much money in the long run. Making fixed payments each month (option c) and paying the minimum balance each month (option d) will result in more interest being paid over time and will therefore not save as much money as snowballing payments according to the highest interest rate.

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Which type of human resources job is likely to grow at a slower rate in the future?
OA. training and development manager
O B. labor relations specialist
OC. compensation, benefits, and job analysis specialist
OD. career counselor​

Answers

I think D

If not try B

When should a firm consider expanding from strictly domestic trade to international trade? When should it consider becoming further involved in international trade? What factors might affect the firms desicions in each case?

Answers

Answer: When they begin to get trades beyond how their previous annual turn over and international requests

Explanation:

Many businesses start from homes due to they can't afford to pay or rent a property yet while run their business. Businesses have different methods of operation, while some operate strickly domestically, others might want to either sell domestically too or do same alongside internationally.

A company can begin expanding or considering international trade on it's sales when they begin to receive large recommendation and request internationally.

The factors that might affect most cases always be fear and cost related. Fear of being kicked out of the market by competitors and cost in the sense of competitors beating his prices to give them a challenge.

Any firm should start consider expanding from domestic trade to international trade when its has already saturated the domestic market and needed to expand outside of the country for further growth opportunities.

Normally, a company can begin expanding its scale on international trade when they begin to receive large recommendation and request internationally.

Also, some of the factors that might affect them includes operation cost, trade barrier, competitors etc, in the international market etc

However, a firm should start consider expanding from domestic trade to international trade when its has already saturated the domestic market and needed to expand outside of the country for further growth opportunities.

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we ask the engineers working on activity a to factor in uncertainty in activity times and to provide better estimates of the activity times. the engineers tell us that activity a takes 3 weeks 50% of the time and 5 weeks 50% of the time. how long does the project now take to complete (on average)?

Answers

On average, the project takes 4 weeks to complete.

To calculate the project's average duration, we need to take into account the duration of all activities involved in the project, including activity A. We can use a technique called Expected Time (TE) analysis to estimate the average duration of the project.

Expected Time (TE) is a statistical method that uses three-time estimates to calculate the average duration of a project activity. These three time estimates are:

Optimistic Time (TO): The shortest possible time that an activity can be completed.

Most Likely Time (TM): The duration that an activity will take under normal circumstances.

Pessimistic Time (TP): The longest possible time that an activity can take to complete.

Using the estimates provided by the engineers, we can determine the TE for activity A as follows:

TO = 3 weeks

TM = (3+5)/2 = 4 weeks

TP = 5 weeks

The formula for Expected Time (TE) is (TO + 4TM + TP)/6. Substituting the values in the formula, we get:

TE = (3 + 4(4) + 5)/6 = 4 weeks

Therefore, the average duration of activity A is 4 weeks.

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Many gluten-free food options are found on the store shelves in the United States, but they are scarcely available in international markets. Given the increasing awareness of a healthy lifestyle, such products satisfy an unmet need. Therefore, a product such as gluten-free food in international markets:_________.

Answers

Answer: Is likely to have greater value

Explanation:

Gluten-free food are food that are safe to eat. Examples are most dairy products, such as cheese, butter and milk, fruit and vegetables, meat and fish (although not breaded or battered)

potatoes, rice and rice noodles. Although they are available at stores in America, they are scarce in the other part of world due to how they are valued. The demand of such food in those region is higher than that of America hence their shortage there.

Investment A has a quarterly interest rate of 5%. Investment B has a monthly interest rate of 2%. Which investment has the lower EAR?
A
B
A=B

Answers

Investment B has the lower Effective Annual Rate (EAR) compared to Investment A.

The EAR represents the total annual interest rate, taking into account the compounding effect over a given time period. To compare the EAR of Investment A and Investment B, we need to convert their respective quarterly and monthly interest rates into an annual rate.

Investment A has a quarterly interest rate of 5%, which means it will compound four times a year. To convert this to an annual rate, we use the formula: EAR = (1 + r/n)^n - 1, where r is the quarterly interest rate and n is the number of compounding periods per year. Plugging in the values for Investment A, the calculation becomes: EAR = (1 + 0.05/4)^4 - 1 = 5.06%.

Investment B has a monthly interest rate of 2%, which means it will compound twelve times a year. Using the same formula, the calculation for Investment B becomes: EAR = (1 + 0.02/12)^12 - 1 = 2.02%.

Therefore, Investment B has the lower EAR of 2.02% compared to Investment A's EAR of 5.06%. This indicates that Investment B offers a lower effective interest rate on an annual basis, taking into account the compounding effect.

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Which properties do you set to display a list of possible values that are helpful when you enter or update data in a foreign keyfield a. Lookup properties b. Indexed properties c. Foreign Key List properties d. Subdatasheet properties

Answers

Lookup properties do you set to display a list of possible values that are helpful when you enter or update data in a foreign key field. The answer is OPTION A  

By connecting information from input columns with columns from a reference dataset, the Lookup transformation conducts lookups. You can obtain more data in a related table using the lookup because it is based on values in shared columns.

In Informatica, a lookup is a transformation method to complete a dataset for a target load or business data validations by determining the reference value using the source value. The default SQL query to query the lookup table will be replaced with this. The default lookup statement created by Informatica includes a SELECT statement with each of the lookup fields as well as a manner.

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Chenglei, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Chenglei is utilizingA) job evaluationB) management science.C) behaviorism.D) the Hawthorne effect.E) scientific management

Answers

Answer: scientific management

Explanation:

Which industry is the second-largest employer of teens
and young people?
What percentage of employed teens are employed by
the government?​

I got it
is retail trade
and 7%

Answers

Answer:

I. Retail industry

ii. 7%

Explanation:

Retail industry is the second largest employers of teen and young people next to health sector which is the largest employer.

Retailing involves buying goods either from the producers or wholesaler and selling them to the final consumers. Some services are also offered in these retailing such as call center representative, those who work in innovation lab. etc

In the United States, about 7% of teens and young people are in the employment of government , while retail industry is the largest employer of teen and young people because it provides flexibility and also do not involve much academic qualifications.

Example of these retail jobs are those who work in call center, sales representatives and those who works in stores.

Answer:

Retail Trade

7%

Explanation:

Edge 2020

PROBLEM 3 On July 1, 2020, Faithful Company leased equipment to Faithless Company for one-year period expiring June 30, 2021 for Php 90,000 per month. On July 1, 2021, Faithful Company leased this piece of equipment to toil company for a three-year period expiring June 30, 2024 for Php 112,500 a month. The original cost of the equipment was Php 7.200,000. The equipment, which has been continually on lease since July 1, 2017, is being depreciated on a straight-line basis over an eight-year period with no residual value.

Answers

The question provides information about a leasing arrangement between Faithful Company and Faithless Company, where Faithful Company leased equipment to Faithless Company for a one-year period at Php 90,000 per month. The equipment was then leased to Toil Company for a three-year period at Php 112,500 per month starting from July 1, 2021. The original cost of the equipment was Php 7,200,000, and it has been depreciated on a straight-line basis over an eight-year period with no residual value.

It is important to note that Faithful Company is the original owner of the equipment and has been leasing it out to various companies. The terms of the lease agreement between Faithful Company and Faithless Company are not provided in the question, so it is unclear if there are any other provisions such as maintenance responsibilities or buyout options.

The monthly lease payments received by Faithful Company from Faithless Company and Toil Company are a source of revenue for the company. However, it is important to monitor the equipment's condition to ensure it remains in good working order throughout the lease period. Additionally, since the equipment is being depreciated over an eight-year period, it will have a lower book value each year, which may impact the amount of rental income that can be earned from the equipment in the future.

Overall, leasing equipment can be a profitable venture for a company. Still, it is essential to carefully consider the terms of the lease agreement, monitor the equipment's condition, and factor in depreciation expenses to ensure the arrangement remains financially viable in the long run.

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what are the outputs of the production process with regards to goods and services​

Answers

Answer: they will go faster

Explanation: it does a thing.

What is a best practice to follow when sending instant messages at work?

A.
Message your coworkers whenever it’s convenient for you.
B.
Whenever possible, use abbreviations to save time.
C.
Use instant messages for personal conversations, such as making dinner plans.
D.
Keep your messages brief and work-related because the recipients may be busy.

Answers

If I'm correct, the answer should be D.

It's the most likely answer.

Which situation describes an oligopoly market structure? A. One company builds and sells all of the cars available in a developing country. B. Many different vendors sell the same few T-shirt designs to fans at a concert. C. Solar panels are only available from two companies operating in a country. D. A government gives one company full control over water treatment in a city.

Answers

Answer:

Answer C

Explanation:

Answer:C)

Explanation:just got it right<3

..................................................................................................................................................................................................is ......................................................................................................................................................................... anyone here

Answers

Answer:

yuh :)

Explanation:

usage trends of applied behavioral science by providing examples of the typical components of career intervention presented in the textbook that you observed in the video

Answers

The usage trends of applied behavioral science can vary, but typically involve various components of career intervention. These components can be observed in the textbook and the video.

Here are some examples:

1. Assessment: This component involves assessing an individual's interests, skills, and personality traits to determine suitable career paths. The textbook and video may highlight various assessment tools, such as career interest inventories or personality tests.

2. Goal Setting: Career intervention often involves helping individuals set specific, measurable, achievable, relevant, and time-bound (SMART) goals. The textbook and video may provide examples of how to assist individuals in setting career goals based on their assessment results.

3. Skills Development: Applied behavioral science emphasizes the importance of developing the necessary skills for a chosen career. The textbook and video may discuss strategies for acquiring and improving specific skills through training, education, or experiential learning.

4. Job Search Strategies: This component focuses on equipping individuals with effective job search techniques. The textbook and video may provide tips on writing resumes, preparing for interviews, networking, and utilizing online job boards.

5. Support and Follow-up: Career intervention often includes providing ongoing support and follow-up to individuals in their career journey. The textbook and video may emphasize the importance of mentorship, coaching, and continuous learning to help individuals achieve their career goals.

It's important to note that these examples may vary depending on the specific textbook and video being referred to.

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Help need ASAP!

Anita wants to start an online business and not use her real name. What type of form will Anita need to complete when opening a business?

A. Franchise
B. DBA (doing business as)
C. Trademark
D. Corporation

Answers

Answer:

C. Trademark

Explanation:

.

You invest $100 into a CD offering 5% APR with semi-annual compounding How much money will you have in the account after 1 year? 1 point

Answers

The money you'll have $105.25 in the account after a year.

The interest rate that is applied to a loan or other financial product over the course of a year, with interest compounded twice a year, is known as the Annual Percentage Rate (APR) with Semi-Annual Compounding.

It follows that the interest rate is determined twice a year, at the start and the end of the year, and that the interest is added to the loan's principal sum.

Since the interest rate is applied less frequently, the APR with semi-annual compounding is typically lower than the APR with annual compounding.

It gives a more accurate reflection of the loan's or investment's actual cost,  this rate is frequently used to compare various loan or investment packages.

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interest rate risk is the risk that results from the changes in interest rates that impact bond prices. true false

Answers

The given statement "interest rate risk is the risk that results from the changes in interest rates that impact bond prices." is true.

What is interest rate ?

The amount that the lender charges the borrower over and beyond the principal amount is referred to as the interest rate. A person who deposits money in a bank or other financial institution also earns additional income in terms of the recipient, known as interest, taking into account the time value of money.

Higher interest rates make borrowing money more expensive and encourage people to save money. That often means that consumers will spend less money. Prices of products and services rise more slowly when overall consumer spending is lower. A lower inflation rate results from slower price increases.

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rexton oil is an all-equity firm with 300 million of shares outstanding. rexton currently has a cash flow of $500 million of usds and expects future free cash flows of $80 millions per year. management plans to use the cash to expand the firm's operations, which will in turn increase future cash free cash flows to $450 millions per year. if the cost of capital of rexton's investments is 11%, calculate the stock price for the company if the expansion where to happen.

Answers

If the expansion happens and Rexton Oil's future cash flows increase as expected, the estimated stock price for the company would be approximately $2.85 per share.

To calculate the stock price for Rexton Oil after the expansion, we can use the discounted cash flow (DCF) valuation method. This involves discounting the expected future free cash flows to their present value using the cost of capital.

Calculate the present value of the current cash flow:

PV of Current Cash Flow = Cash Flow / (1 + Cost of Capital)^n

PV of Current Cash Flow = $500 million / (1 + 0.11)^1

PV of Current Cash Flow = $500 million / 1.11

PV of Current Cash Flow ≈ $450.45 million

Calculate the present value of the future free cash flows:

PV of Future Cash Flows = Future Cash Flow / (1 + Cost of Capital)^n

PV of Future Cash Flows = $450 million / (1 + 0.11)^1

PV of Future Cash Flows = $450 million / 1.11

PV of Future Cash Flows ≈ $405.41 million

Calculate the total present value of cash flows:

Total PV = PV of Current Cash Flow + PV of Future Cash Flows

Total PV = $450.45 million + $405.41 million

Total PV ≈ $855.86 million

Calculate the stock price per share:

Stock Price = Total PV / Number of Shares Outstanding

Stock Price = $855.86 million / 300 million

Stock Price ≈ $2.85 per share

Therefore, if the expansion happens and Rexton Oil's future cash flows increase as expected, the estimated stock price for the company would be approximately $2.85 per share.

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How would a single person with a taxable income of $15,000.00 per year and a single person with a taxable income of $300,000.00 per year be treated differently-and similarly-in terms of national taxes?

Answers

Answer:

Would a person earning $15,000 per year and a person earning $300,000 per year be in the same federal tax bracket? ... No, because federal income tax is progressive. If single in 2014, the $15,000 would be in the 15% marginal bracket, the $300,000 would be in the 33% marginal bracket. When would you have to pay a gift tax?

Explanation:

Because the national tax is based on progressive tax method, then, the tax rate will be higher for high income earners and vice versa.

What is the progressive tax method?

This is a taxation method that works that imposing a tax rate based on the taxpayer ability to pay them.

The progressive tax imposed higher rate for high income and lower rate for low income.

Therefore, the national tax is based on progressive tax method which is reflected in the question aksed.

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